Hampshire and Isle of Wight Air Ambulance
“Suzanne has been the consummate professional, and she has gently but very skilfully won the trust, openness and admiration of everyone in the service. Her comprehensive, if painful, report has received little or no pushback and only the most minor of semantic changes.
Sir John Day (Chair of HIOWAA Trustees) was particularly fulsome in his praise for a carefully and sensitively-worded report that nevertheless pulled no punches! Suzanne has also been a huge source of highly professional support and gentle challenge for me and she has delivered personal feedback with sensitivity and considerable insight; I have learned a lot!
I have nothing but the highest of praise for Suzanne and grateful thanks to ibex gale for taking up the challenge and for providing such exceptional service and support.”
Alex Lochrane, Chief Executive Officer
University Hospital Southampton NHS Foundation Trust
"Suzanne came to our Organisation's assistance during a difficult period in one of our key clinical departments. Suzanne demonstrated a professional and steadfast commitment to working hard, delivering on time and producing outstanding results both in relation to the complex Culture Review and the two subsequent conduct investigations too.
"Suzanne is a pleasure to work with, she is incredibly astute and knowledgeable in her area of HR expertise and is benefiting from a great deal of interest and project offers at UHS. Suzanne is someone who we will keep going back to for further support due to her dependable and reliable work ethic and high quality outputs."
Mr Gabriel Jaramazovic, BA Hons, MSc HRM, Chartered FCIPD. Assistant Director of HR - University Hospital Southampton NHS Foundation Trust
Avon Fire and Rescue Service
“Both David and Poppy provide a highly professional and personable service. Their strengths lie in spending time with you to gain an understanding of the issue you are dealing with, however simple or complex. Their legal backgrounds mean you can wholly trust any advice or solutions they offer. There are advantages to having an independent, impartial approach and they can provide a range of practical help. This results in good value for money and they relieve the organisational and personal pressures dealing with difficult issues.”
Lorraine Houghton - Director of Corporate Affairs, Avon Fire and Rescue Service
Mobile Broadband Network Limited
“David and I worked together on a restructuring project involving collective redundancies and TUPE issues. He formed a crucial link between the business and its lawyers and was able to ensure that the legal advice was understood and complied with. His 'boots on the ground' role was key to the successful implementation of the strategic plan, enabling potential areas of risk and dispute to be identified and dealt with before they escalated. David has an easy-going but professional style which breaks down barriers and fosters good working relations. I would definitely work with him again.”
Mike Corrigall - IT Director, Mobile Broadband Network Limited
Royal Shakespeare Company (RSC)
"I just wanted to take this opportunity to thank you again, for all of your help and support over recent months whilst you’ve been working with us at the RSC.
I personally am particularly indebted to you for your input and indeed outputs (of which there are many, and so easily measurable!); your overall contribution and personal support to me. Your wise counsel, judgement and the confidence I know I can place in you has been of constant reassurance and invaluable."
Jo Pitman - HRD, Royal Shakespeare Company
Unit4 Business Software
"I worked with Poppy and David at ibex gale on a large transformation for our UK and Ireland business that spanned a period of 18 months. They quickly understood our business objectives and how we work and developed strong relationships with our managers on the ground. They smoothly implemented both restructure and TUPE projects, always keeping to the agreed time-scales which were often demanding. In part this was achieved due to their flexible approach and commitment in working extended days where necessary to match business needs. Their attention to detail was excellent. I was also impressed by the way that they interacted with the employees at risk, taking a professional and sensitive approach. I am confident in recommending their work".
Karen Brine - HR Director Southern Europe, Unit4 Business Software
Oxford Health NHS Foundation Trust
“David has provided training for the Trust for 3 groups of staff over the past 2 years. The training is excellent, is well structured, practical and not over legalistic. His delivery encourages interaction which delegates have found helpful. Feedback from delegates has been consistently excellent and I would have no hesitation in recommending this training to others.”
Maureen Britt - Head of HR Operations, Oxford Health NHS Foundation Trust
A Charitable Company
"David handled a complex grievance investigation - involving a large number of complaints and staff - in a sensitive, thorough and highly professional manner. His resulting report coherently distilled the extensive information he had gathered and presented it in a balanced way. I have no doubt that his involvement and report were instrumental in the matter reaching a straightforward and satisfactory resolution. I would certainly recommend David to other organisations faced with onerous grievance or disciplinary investigations."
Head of Legal Affairs, a Charitable Company
"Suzanne very quickly recognised and accessed both my strengths and concerns. She intuitively understood me and tailored her coaching style around knowing what worked and didn't work for me, striking the right balance between support and challenge - taking the time to listen and empathise whilst adding suggestions and encouragement. Her skillful coaching and probing questioning techniques supported me in focusing on my goals and building my confidence to overcome perceived barriers and achieve personal success."
Sally Baker, Barclays
DAC Beachcroft LLP
“Poppy's approach to investigations is both commercial and pragmatic but with an exceptional eye for detail. Her background in employment law means that she has a deeper level of understanding in respect of employee relations, which our clients have been impressed with. Having instructed Poppy on a number of projects, I have no doubt in recommending her services”
Kirsty Rowntree - Partner, DAC Beachcroft LLP
"I selected ibex gale to conduct a particularly complex investigation, following a tendering process, whilst I was working on an assignment in an NHS Trust in 2016. Their rates were very competitive and they demonstrated significant experience in conducting such investigations. Once they were appointed I found them to be extremely responsive and self sufficient in the way that they conducted the investigation. They maintained close communications with me and provided regular updates as required. They adhered to timescales agreed at the outset of the investigation, other than when changes to the terms of reference required additional work to be carried out, invoiced us regularly and notified us of any additional charges in respect of additional work in a timely way and for advance approval. Their work was so impressive that the Trust commissioned them for an additional extremely sensitive investigation in parallel with the original contract and they provided additional resource to enable them to maintain the same high standards in managing both investigations as described.
I would not hesitate to recommend ibex gale and in particular Poppy Jenkins who was our lead contact for both investigations in this instance. Poppy's customer focus was excellent and she was extremely responsive to the needs of the Trust. "
Louise Ludgrove - Interim Director of HR & OD, NHS
Dudley & Walsall Mental Health Partnership NHS Trust
"The Trust has used ibex gale’s services for 2 of its employee relations investigations. The services provided by Poppy Jenkins and Jessica Higgins were extremely professional, technically competent and efficient. The investigations were completed within the Trusts KPI timescales and to a high standard. I would certainly use ibex gale for future cases and am happy to recommend their services."
Ashi Williams, Director of People (Acting), Dudley and Walsall Mental Health Partnership NHS Trust
The Tavistock and Portman NHS Foundation Trust
"I recently commissioned an independent investigation in to a sensitive and contentious issue. I was thoroughly impressed by ibex gale’s ability to grasp the issues early from the outset, the speed in which they interview key people and the quality of the report that was produced. The approach was professional, swift, pragmatic and exceptionally detailed. I highly recommend their services and their approach."
Craig de Sousa - Director of Human Resources, The Tavistock and Portman NHS Foundation Trust
King's Schools Taunton Ltd
“I would thoroughly recommend using Kath Kidd as the service I have received over the years has been exceptional.Kath totally understands our organisation along with my requirements and her advice is extremely sound and effective.She just “gets it” and is so supportive.I have no hesitation in recommending Kath for HR advice.”
Lisa Thompson, Assoc CIPD HR Manager, King's Schools Taunton Ltd
Applied Market Information Ltd
“Working with Suzanne over the last year has been an enlightening and progressive experience. Suzanne's one-to-one coaching and training workshops have greatly enhanced all our managers' effectiveness, and in turn spanned out to their teams.
Suzanne went out of her way to quickly understand the business and its culture, getting to know people individually, tailoring the workshops to our specific needs. Suzanne has been our "chief supporter" through significant company change and growth, skilfully knowing when to challenge, coach or support, all done with great charm and pizazz.
I can't thank you enough for all you've done for us.”
Amy Newton, Finance Director, Applied Market Information Ltd
Plymouth Marine Laboratory
"Suzanne is an excellent coach and incredibly challenging in an empathetic and motivational way - she is a delightful character and personality. She takes a genuine interest in the organisation and offers suggestions and ideas that help us consider a different approach as well as helping us harness our own views. She is very responsive, flexible and reliable; what she says she will do, she does."
Carol Smith, Head of Human Resources, Plymouth Marine Laboratory